Effective Date: June 20, 2025

This Privacy Policy describes how Strapwala (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from strapwala.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). By accessing or using any part of the Site, you consent to the practices described in this policy.

If you do not agree with our Privacy Policy, please do not use the Site or our Services.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. Updated versions will be posted on this page with a new “Last updated” date.


Information We Collect

We collect the following categories of personal information:

1. Information You Provide Directly

  • Name
  • Contact details (email, phone number, address)
  • Shipping and billing details
  • Account login credentials (if applicable)
  • Communications and correspondence with us
  • Product reviews or user-generated content

2. Information Collected Automatically

We collect Usage Data when you browse our Site, such as:

  • IP address
  • Browser type
  • Device type
  • Referring pages
  • Time spent on pages
  • Interactions with product pages, cart, or checkout

We use cookies and similar technologies to enhance your experience. You may manage cookie preferences in your browser settings.

3. Information from Third Parties

  • Payment processors (for billing and confirmation)
  • Analytics providers (e.g., Google Analytics)
  • Fulfillment and shipping partners
  • Marketing platforms (email and SMS communications)

How We Use Your Information

We use personal data to:

  • Fulfill your orders and provide customer service
  • Send order updates and support-related emails
  • Improve our website and product offering
  • Detect fraud and secure the Site
  • Show personalized offers and ads
  • Comply with applicable laws and regulations

We may use your data for promotional messages only if you’ve opted in, and you can opt out at any time.


Sharing Your Information

We may share your information with:

  • Shipping and fulfillment partners
  • Payment gateways (e.g., Razorpay)
  • Technology and analytics providers
  • Customer service tools and email platforms

We never sell your data. We may share anonymized statistics for internal analysis or marketing insight.


Data Security

We take reasonable steps to protect your data using encrypted channels, secure servers, and limited access to personal information. No method is 100% secure, so we cannot guarantee absolute security.


Data Retention

We retain your data as long as needed to provide our Services, resolve disputes, enforce agreements, or comply with legal obligations.


Your Rights

You have the right to:

  • Access and review the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data (subject to legal limitations)
  • Opt-out of marketing emails or texts
  • File a complaint with your local authority if you believe your rights are violated

You may contact us to exercise these rights via the details below.


Children’s Data

Strapwala does not knowingly collect data from individuals under the age of 18. If you believe a child has provided us with personal information, contact us to have it removed.


Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy policies or practices of such third parties. Please review their policies before sharing personal data.


International Transfers

If you are located outside India, please be aware that your information will be processed and stored in India where our servers and providers are located. By using the Site, you consent to such transfers.


Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Strapwala
Email: hello@strapwala.com
Location: Tamil Nadu, India